この文 の意味は？

You are receiving this automated email as your request is currently with the Shopify Financial Services Support team and you’ve been waiting several days for a resolution, likely beyond the original expectations provided to you by our support staff.
Your business matters to us and we’re diligently working through an increased number of requests at this time. There is nothing more you need to do on your end but we wanted to assure you that your request is still active and we will address it with the same urgency and importance as the merchants we’re currently helping.